Shipping| Exchange|Return Policy
🚚 Shipping Policy
Processing Time:
All orders are processed within 2–4 business days.
Shipping Rates & Delivery Estimates:
Shipping charges for your order will be calculated and displayed at checkout.
Standard delivery typically takes 3–7 business days, depending on your location.
Tracking:
Once your order has shipped, you will receive a tracking number via email or SMS.
Delivery Delays:
Delays may occasionally occur due to high order volume, carrier issues, or weather conditions. We appreciate your patience.
🔄 Exchange Policy
We accept exchanges within 24-48 hours of delivery.
Eligibility:
- Item must be unused, in its original packaging, and in the same condition that you received it.
- To initiate an exchange, please contact us at support@pureelegance.in with your order number and the reason for the exchange.
Non-Exchangeable Items:
- Sale or clearance items
Shipping for Exchanges:
Customers are responsible for return shipping costs unless the item was defective or incorrect.
↩️ Return & Refund Policy
We want you to love what you ordered. If you’re not satisfied, we’re here to help.
Return Window:
Returns are accepted within 24-48 hours of receiving your order.
- To initiate refund, please contact us at support@pureelegance.in with your order number and the reason for the return.
- You have to bear courier cost of return which we will refund once the parcel received.
To Qualify for a Return:
- Item must be unused and in original condition
- Proof of purchase is required
- Return must be approved by our support team before shipping the item back
Refunds:
Once we receive and inspect your return, we will notify you via email or message. If approved, a refund will be processed through Coupon Code which is valid for 1 year.